It's a messaging and sales panel that brings WhatsApp, Instagram DM, Messenger and on-site chat into one place, integrated with your e-commerce platform. Order taking, bulk campaigns, reporting and the AI chatbot live together.

Which channels can I connect?

WhatsApp (official Business API), Instagram DM, Facebook Messenger and on-site live chat are managed in one inbox.

How do I take orders from chat?

Because DialogTab is connected to your store, agents see products and the customer's orders in the panel and build the cart and order inside the conversation.

Can I send bulk campaign messages?

Yes. Messages go to opted-in customer segments only, using Meta-approved templates over the official WhatsApp Business API.

How does the AI chatbot work with DialogTab?

The AI chatbot connects to your channels and answers common questions; conversations it can't resolve are handed to an agent in DialogTab with the full history.

Can several agents use the same WhatsApp number?

Yes. Conversations on one number are assigned to agents; the team works in parallel and it's clear who handled what.

What reports can I see?

You can track response times, agent performance, conversation volume per channel and campaign results in the panel.

How is it different from the DialogTab WhatsApp Order Channel module?

This page covers the whole DialogTab panel (all channels, campaigns, reporting, AI chatbot). The WhatsApp Order Channel page focuses on taking orders over WhatsApp.

AI Chatbot & Assistant

DialogTab: All Your Messaging Channels in One Panel, Fully Integrated with E-commerce

Manage WhatsApp, Instagram DM, Messenger and an AI chatbot from one panel with DialogTab: order taking integrated with your store, bulk campaign messages and reporting.

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DialogTab: All Your Messaging Channels in One Panel, Fully Integrated with E-commerce

DialogTab is the CollectAction panel that lets brands manage every messaging channel from a single place, fully integrated with their e-commerce platform. WhatsApp, Instagram DM, Facebook Messenger and on-site chat land in one inbox; your team takes orders in chat, sends bulk campaign messages, reports on performance and connects an AI chatbot to your channels. More at dialogtab.com.

Why one panel?

Your customers write from everywhere: one asks about sizing on WhatsApp, another about delivery on Instagram, a third about a campaign on Messenger. When channels live in separate apps, replies are slow, some messages go unanswered and sales slip away. DialogTab brings every conversation to one screen, so your team answers quickly no matter where the customer wrote.

What you can do

Omnichannel inbox: WhatsApp, Instagram DM, Messenger and live chat in one interface; conversations are assigned, tagged and tracked.
Orders from chat: Because it's integrated with your store, agents see the customer's orders and product data in the panel, build a cart and create the order inside the conversation.
Bulk campaign messages: Send campaigns and announcements to opted-in segments with approved templates over the official WhatsApp Business API.
AI chatbot integration: Let the AI chatbot handle product, stock, order and return questions, and hand over to an agent with the full chat history when needed.
WhatsApp integration: Several agents use one WhatsApp number at the same time; the verified business account process is supported.
Reporting: Response times, agent performance, conversation volume per channel and campaign results in one report.

Fully integrated with your store

DialogTab works with common platforms including Ticimax, IdeaSoft, ikas, T-Soft, Faprika, Akinon, Shopify, WooCommerce and custom software. Order, customer and product data flow into the panel, so agents give the right answer and close the sale without switching tabs.

Who is it for?

E-commerce brands with growing message volume, customer requests across several channels and the goal of turning WhatsApp into a sales channel. Support, sales and marketing teams share the same panel: support answers questions, sales takes orders, marketing sends campaigns.