Does it use the official WhatsApp Business API?

Yes. AI WhatsApp Chatbot runs only on Meta's official WhatsApp Business API; no unofficial methods that risk a number ban are used.

Can I use my existing WhatsApp number?

Usually yes; the number needs to be moved to the Business API. Our support team runs the migration and Meta verification with you.

Can the chatbot take orders on WhatsApp?

Yes. The assistant can find the product and complete the order within the chat. It can also be combined with the WhatsApp Order Bot for rule-based flows.

How does a customer check order status?

They share an order number or registered phone number; the assistant returns the current status and shipping details from your order data.

Can an agent join the conversation?

Yes. The chat is handed to an agent in DialogTab with its full history, and multiple agents can use the same WhatsApp number at once.

How is this different from the WhatsApp Order Bot?

The order bot follows predefined steps. AI WhatsApp Chatbot understands free-form questions and answers from your catalog and policies. They can be used together.

Which languages does it support?

It replies in Turkish and English.

AI Chatbot & Assistant

AI WhatsApp Chatbot: 24/7 Order Tracking and Sales on WhatsApp

AI chatbot on the official Meta WhatsApp Business API: answers order status, product and stock questions 24/7, takes orders on WhatsApp and hands off to agents when needed.

Try It Now

AI WhatsApp Chatbot is a CollectAction module that answers messages to your business WhatsApp number with AI, 24/7, over the official Meta WhatsApp Business API. Because it is connected to your product catalog and order data, it answers questions like "Where is my order?" or "Do you have this in size 38?" with real information in seconds, and can even take the order right inside the WhatsApp chat.

Why AI on WhatsApp?

In Turkey, customers usually try WhatsApp first when they want to reach a brand. Repetitive order and shipping questions, often outside working hours, wear your team down, and every unanswered message can mean a lost sale or an unhappy customer. AI WhatsApp Chatbot takes on that load, so customers get an instant reply even at midnight.

WhatsApp-specific use cases

Order tracking: The customer shares an order number or phone number and the assistant returns status and shipping details from your order data.
Product and stock questions: Answers from your catalog, a product link and in-stock alternatives.
Taking orders on WhatsApp: A flow that finds the product, adds it to the cart and completes the order in the chat, ideal for customers who prefer not to visit the site.
Returns and exchanges: Step-by-step guidance based on your return policy.
Post-campaign questions: Handling replies to your bulk message campaigns and steering them toward a purchase.

Official API: safe and durable

CollectAction works only with the verified, official WhatsApp Business API, so there is no number-ban risk like with personal accounts or unofficial automation tools. Number connection and Meta verification are handled by our support team.

Agent handoff and DialogTab

When the assistant can't answer or the customer asks for a person, the chat moves to an agent with its full history. WhatsApp conversations are managed in the DialogTab omnichannel inbox alongside your other channels, and multiple agents can work on the same number at once.

Speaks your store's language

The assistant is trained on your catalog, FAQ and shipping/return policies, replies in Turkish and English, and writes short, conversational messages that suit WhatsApp.

Which e-commerce platforms does it work with?

It works with Ticimax, IdeaSoft, ikas, T-Soft, Faprika, Akinon, Shopify, WooCommerce and custom software via a single-line script; order and catalog connections are set up during onboarding.