CollectAction AI Chatbot is an AI assistant that connects to your store's product catalog and order data and answers customer questions 24/7. One AI works across your website, WhatsApp, Instagram DM and Facebook Messenger with the same knowledge and the same brand voice, so customers get an accurate, consistent answer in seconds, whichever channel they use.
Why one AI for many channels?
In e-commerce, questions arrive from everywhere: the chat bubble on a product page, WhatsApp, a reply to an Instagram story, your Facebook page inbox. Setting up a separate bot per channel means inconsistent answers, scattered knowledge and multiple panels for your team. With CollectAction the assistant is trained once and deployed to every channel. Update your return policy and the change applies everywhere.
What does it answer?
- Product questions: Material, dimensions, usage, compatibility and product comparisons.
- Stock and sizes: Which colors and sizes are available, plus alternative suggestions.
- Order status: Because it is connected to your order data, it answers "Where is my order?" with the real status.
- Shipping and returns: Delivery times, return and exchange steps, and your store policies.
How does it work?
The assistant is trained on your store's own content: product catalog, FAQ, shipping, return and privacy policies. It speaks by your rules, not with generic internet knowledge, in Turkish and English. When a question goes beyond the bot's scope or the customer asks for a person, the conversation is handed to a human agent with the full chat history, so nobody has to repeat themselves.
Managed in one panel: DialogTab
Conversations from every channel land in the DialogTab omnichannel inbox. Your team monitors what the bot handles and continues taken-over conversations from the same screen, with no switching between separate WhatsApp, Instagram and Facebook tools.
AI Chatbot by channel
Each channel has its own use cases; see the dedicated pages for details:
- AI Website Chatbot: Product discovery, recommendations and order status in your on-site chat window.
- AI WhatsApp Chatbot: Order tracking, product questions and order taking over the official Meta WhatsApp Business API.
- AI Instagram Chatbot: DMs, story replies and messages triggered by post comments.
- AI Facebook Messenger Chatbot: Instant replies to your Facebook page's Messenger messages.
Which e-commerce platforms does it work with?
It works with Ticimax, IdeaSoft, ikas, T-Soft, Faprika, Akinon, Shopify, WooCommerce and custom software via a single-line script. Our team sets up the catalog and order connection during onboarding.
Packages
AI Chatbot is packaged by monthly conversation volume, so you can pick the package that fits your store. See the pricing page for details.
Related resources
The automate support solution and our guides: AI chatbots for e-commerce and AI chatbot customer support. For marketplace questions, see AI Marketplace Q&A.
Get started
Answer customer questions on every channel with one AI, 24/7, and free your team for work that truly needs a human. No code, 1-day setup. Talk to the CollectAction team for a 15-minute demo.