AI Website Chatbot is an AI assistant that runs in a chat window on your e-commerce site. Visitors ask whatever comes to mind while shopping; the assistant answers 24/7 using your product catalog and order data, and finds and recommends the right products. It works like a sales advisor who is always on the floor.
An unanswered question on site is an abandoned cart
A visitor on a product page wonders "Is this fabric breathable?", "Which size should I get?", "When will it arrive?". If they can't find the answer, they close the tab. Getting an instant answer at the moment of decision, without leaving the page, removes that hesitation. AI Website Chatbot steps in exactly then.
On-site use cases
- Product discovery: Matching products from your catalog for natural-language requests like "I'm looking for a light-colored linen summer shirt", shown as product cards in the chat.
- Recommendations and comparisons: Explaining the difference between two products, suggestions by budget or purpose, and complementary items.
- Size and stock: Which sizes and colors of the viewed product are in stock, and alternatives when a size is sold out.
- Order status: Order and shipping status for logged-in customers or those who share an order number.
- Shipping, payment and returns: Direct answers from your policies, so customers don't have to dig through the FAQ page.
Knows the page context
Unlike other channels, on-site chat knows which page the visitor is on. "Does this come in another color?" asked on a product page is answered for the product on screen, making the chat a natural part of the shopping flow.
Agent handoff and DialogTab
When the assistant can't answer or the customer asks for a person, the chat is handed to an agent with its full history. On-site chats are managed in the DialogTab omnichannel inbox together with WhatsApp, Instagram and Messenger messages.
Fits your store's look
The chat window is customized to your brand with colors, position and a greeting message, and opens without leaving the page on mobile and desktop. The assistant replies in Turkish and English.
Which e-commerce platforms does it work with?
It works on Ticimax, IdeaSoft, ikas, T-Soft, Faprika, Akinon, Shopify, WooCommerce and custom software via a single-line script.
Related modules
For guided shopping see E-Commerce Assistant; for human-powered chat, Live Chat and All-in-One Chat. For every channel: AI Chatbot. Guides: AI chatbots for e-commerce, Increase conversion.
Get started
Add an AI assistant that helps every visitor at the moment of purchase. No code, 1-day setup. Talk to the CollectAction team for a 15-minute demo.