DialogTab is a multi-channel order and customer relationship plugin that lets e-commerce businesses manage customer communication and sales from a single platform. It unifies WhatsApp, Instagram DM, Messenger, Telegram and live chat in one interface, so instead of scattered inboxes you manage every conversation and order from a central point.
Why it matters
Customers now message from many channels and expect fast replies. Scattered channels lead to slow responses and missed orders. DialogTab brings every channel onto one screen, removing communication complexity so your team responds faster and closes more sales.
How it works
Messages from WhatsApp, Instagram, Messenger and other channels arrive in a single inbox. Thanks to integrations with Ticimax, T-Soft, Shopify, WooCommerce, Faprika and WhatsApp Shop, your reps create orders, collect payments and track sales directly from the DialogTab panel. You can build a cart on the customer's behalf and sell remotely.
Key features
- Multi-channel management: WhatsApp, Instagram DM, Messenger, Telegram and live chat in one interface.
- E-commerce integration: Order, payment and tracking with Ticimax, T-Soft, Shopify, WooCommerce, Faprika and WhatsApp Shop.
- Multi-user support: Share a single WhatsApp number across several representatives.
- Performance tracking and analysis: Measure rep performance, dialogues and feedback.
- Smart tagging: Tag customers by country, status and criteria for personalized service.
- Remote sales: Create a cart on the customer's behalf and close the sale.
Impact on conversion
Turning chat directly into an order channel converts requests that get lost in conversation into sales. Sharing one number across a team shortens response time, while tagging and performance analysis keep the team efficient. Together these mean higher conversion and stronger customer relationships; CollectAction brands see an average +18% conversion lift.
Why CollectAction?
DialogTab is one of CollectAction's integrated solutions and works alongside WhatsApp conversion tools, an AI chatbot, cart-recovery automations and 100+ widgets in a single panel. It connects to every platform with a single line of script and no coding, backed by Turkish technical support. Over 100 brands, including Atelier Rebul, DS Damat and Suwen, choose CollectAction to grow.
Frequently Asked Questions
Which channels does DialogTab unify in one panel?
It brings WhatsApp, Instagram DM, Messenger, Telegram and live chat into one interface so you manage all customer interactions centrally.
Can I create orders from the panel?
Yes. With Ticimax, T-Soft, Shopify, WooCommerce, Faprika and WhatsApp Shop integrations you create orders, collect payments and track sales directly in DialogTab.
Can our team share one WhatsApp number?
Yes. Multi-user support lets several representatives share a single number, improving customer service efficiency.
Can I measure team performance?
You can monitor reps' monthly performance, analyze customer dialogues and evaluate feedback.
How long does setup take?
With the single-line script and panel configuration, setup is completed in one day with no coding required.
Get started
Unify all your messaging channels in one panel and turn them into an order channel. Setup takes one day and the demo 15 minutes. Request a free demo and grow your sales with DialogTab.