WhatsApp is the highest open-rate (90%+) and highest-converting channel in e-commerce. CollectAction DialogTab brings cart & stock reminders, order & shipping alerts, return-received/approved messages, bulk campaigns and a WhatsApp AI chatbot together in one panel — all on the official Meta Business (Cloud) API, with no personal-number ban risk.
Setup completes in 1 business day with no code required. From template approval and automation flows to segment-based broadcasts and wiring the AI chatbot into your product and order database, our Turkish support team is with you. You can even answer marketplace (Trendyol, Hepsiburada) product questions from a single inbox.
Why is WhatsApp the strongest sales channel in e-commerce?
Email open rates hover around 20%; on WhatsApp they exceed 90%. Your customers are already on WhatsApp all day and see and reply to your order, shipping and campaign messages within seconds. CollectAction DialogTab delivers every WhatsApp solution — cart/stock reminders, order & shipping alerts, return messages, bulk campaigns and a WhatsApp AI chatbot — in one panel on the official Meta Business (Cloud) API.
Win back lost sales with cart & stock reminders
Most visitors abandon their cart. DialogTab automatically sends a reminder via an approved WhatsApp template after abandonment, optionally with a personalized discount coupon. The flow branches on opens and clicks. The same engine powers back-in-stock alerts — customers interested in a sold-out item get notified automatically when it returns.
Order, shipping and return notifications
Send order confirmation, shipped, out-for-delivery, delivered, return-received and return-approved notifications automatically on WhatsApp. Customers stay informed without asking "where's my order?", lowering support load and lifting satisfaction. Tracking number and carrier link are included in the message.
Bulk campaigns & segmentation
Send segment-based bulk WhatsApp campaigns with approved templates: new collections, sales, Black Friday, offers only for past buyers… Bulk sending — banned on personal numbers — is fully legal and reportable (delivered, read, clicked) on the official API.
WhatsApp AI chatbot — 24/7 sales and support
The WhatsApp AI chatbot is wired into your product and order database: it answers size, stock, shipping, return and product questions in seconds, without hallucination. It also gathers marketplace product questions from Trendyol and Hepsiburada into one inbox, and hands off to an agent with full history when needed.
Personal number vs. official WhatsApp Business API
The only safe way to use WhatsApp at scale in e-commerce is the official API:
- Personal/regular number: ban risk on bulk sending, no automation, no reporting, hard to share across a team.
- Official Meta Business (Cloud) API: no ban risk, approved templates, automation flows, delivered/read reports, multi-user inbox and chatbot support.
CollectAction manages the whole process for you — from the official API application to number verification and template approval.
Who is it for?
- Brands with high cart-abandonment that want to recover lost sales via WhatsApp
- E-commerce teams that want to automate order/shipping alerts and cut support load
- Anyone who has hit personal-number ban problems and needs an enterprise, durable solution
- Teams that want to manage marketplace (Trendyol, Hepsiburada) and site questions in one panel
Why CollectAction DialogTab?
DialogTab isn't just a WhatsApp tool; it's part of a growth platform used by 100+ brands, with WhatsApp automation, an AI chatbot, cart recovery and 100+ widgets. One panel, one contract, 1-day setup and Turkish support.
"Thanks to WhatsApp automations we manage our cart reminder and order notification flows from a single panel; our team's operational load dropped significantly."
— Batçı Cosmetics
Quick answers to common questions
Is WhatsApp bulk messaging legal, is there a ban risk?
Sending is done via the official Meta Business (Cloud) API with approved templates, so there is no ban risk like on personal numbers; it's enterprise-grade and durable.
How do WhatsApp cart reminders work?
It fires automatically after cart abandonment; an approved template sends a reminder and, optionally, a discount coupon. It can branch on opens/clicks.
Does the WhatsApp AI chatbot answer product and marketplace questions?
Yes. It's wired into your product and order database; it answers marketplace product questions (incl. Trendyol/Hepsiburada) 24/7 and hands off to an agent when needed.
How long is setup, do I need coding?
Setup usually completes in 1 business day with no code; our team handles template approval and flow setup.
Which e-commerce platforms does it work with?
Compatible with all platforms including Ticimax, IdeaSoft, ikas, T-Soft, Shopify, WooCommerce and custom software.
How is WhatsApp Business API priced?
Meta charges per conversation (24-hour window), with a free conversation tier. Estimate costs with our WhatsApp API Cost Calculator and consolidate them into one CollectAction invoice.
Can I send bulk messages from my personal WhatsApp number?
Not recommended — bulk sending on personal/regular numbers leads to suspension (ban). Scaled, safe sending should only be done via the official Meta Business API.
Can I migrate my existing WhatsApp number?
Yes. We can migrate your existing business number to the official WhatsApp Business API and manage the process end to end.
Which notifications can I automate?
Order confirmation, shipped, out-for-delivery, delivered, return received/approved, cart reminders, back-in-stock and bulk campaign messages can all be automated.