Knowing how a customer feels right after a purchase is the fastest way to improve the experience. The Completion of Sales Tracking module shows a pop-up with 4-5 emojis to customers who complete their purchase; they convey their satisfaction with a single click. Thanks to the universal emoji language, you can easily measure and share emotional states.
Why it matters
Filling out surveys is tiring, and most customers leave without giving feedback. One-click emoji satisfaction measurement removes the friction and drives high participation. You learn instantly where the experience was good or bad.
How it works
After activating the module, simply select the emojis you want to present and enter your message. When the purchase is completed, the customer sees a pop-up and conveys their satisfaction level with a single click on the chosen emoji. The collected data can be used to improve the shopping experience.
Key features
- Post-purchase pop-up with 4-5 emoji options
- Instant, one-click satisfaction feedback
- Customizable emojis and message
- Data-driven service quality improvement
- Opportunity to offer alternatives to unsatisfied customers
Impact on conversion
Instant satisfaction data gives you a concrete basis to improve service quality. By offering special deals to unsatisfied customers, you can turn them into happy clients and boost loyalty and repeat purchases. A better experience raises conversion and customer lifetime value over the long run.
Why CollectAction?
Completion of Sales Tracking is part of the CollectAction growth platform and is managed from a single panel. With one line of script it is compatible with Ticimax, IdeaSoft, ikas, T-Soft, Shopify, WooCommerce and custom software; setup takes a day and no coding is required. Turkish technical support is with you throughout.
Frequently Asked Questions
How is satisfaction measured?
A pop-up with 4-5 emojis is shown to customers who complete a purchase; they convey their satisfaction with a single click.
Can I customize the emojis and message?
Yes. You can select the emojis you want to present and enter your own message.
How do I use the collected data?
You can make the necessary changes based on the feedback to enhance your service quality.
What can I do for unsatisfied customers?
You can turn unsatisfied customers into happy ones by offering them special deals.
Which e-commerce platforms does it work with?
It is compatible with all infrastructures, including Ticimax, IdeaSoft, ikas, T-Soft, Shopify, WooCommerce and custom software.
Get started now
Start measuring customer satisfaction right after purchase. Book a 15-minute demo and let the CollectAction team set up the module within a day.