Through the chat channel on your site, the e-commerce assistant helps your users in areas they need assistance, allowing them to quickly access answers. Users can select what they want to learn from among the listed orders under the 'Orders' category in post-sales matters, and access all the details of the relevant order (order status, estimated delivery time if shipped) through the relevant order. At the same time, under the 'Cancellation and Return' category, they can quickly perform cancellation and return transactions specific to the orders they have placed. 

Since this assistant can automatically recognize users who have logged into your site, it can provide answers to users about orders or cancellation and return related information without asking for additional user information. Features such as not showing chat to users who have not logged in, directing them directly to the login page, or responding to users by asking for additional information are also available. 

Additionally, frequently asked questions and campaigns can be included in the assistant, allowing users to quickly access this information. An option to 'Transfer to Customer Representative' can be added at specific points in the assistant.