When is the welcome message shown?

It appears when a new visitor lands, or on a delay/page condition you set; it can target first-time visitors only.

Can I offer a first-purchase discount?

Yes. You can define a welcome coupon or free-shipping incentive to speed the first order.

Can I capture WhatsApp consent here?

Yes. You can collect opt-in in the welcome message and enroll the customer in WhatsApp automations (cart, campaigns, birthday).

Can I show it only to new visitors?

Yes, targeting lets you show it only to new visitors, specific pages or device types.

Can I test the message and offer?

Yes, A/B testing lets you measure different copy and offers and continue with the best converter.

How long does setup take?

After the single-line script is added, configuration is handled by the CollectAction team; the module usually goes live within one day.

Is it consent-compliant?

Yes. Email/WhatsApp consent is collected with explicit opt-in and the customer can unsubscribe anytime.

AI & Support

Welcome Message

Show new visitors a warm welcome + first-purchase incentive; capture consent and continue on WhatsApp to lift first orders and loyalty. No code, 1-day setup.

4.7

Try It Now

Welcome Message is a CollectAction module that greets first-time visitors with a warm welcome and an incentive to shop. First impressions matter: a well-timed welcome lifts the first-purchase rate and makes the first interaction with your brand memorable.

Why a welcome message?

Most new visitors don't buy on the first visit. A personal greeting with a small welcome discount or free-shipping incentive moves them toward a first order. At the same time you collect email/phone, opening a consented channel for future contact.

Incentive to shop and continuing on WhatsApp

You can offer a first-purchase coupon in the welcome message and capture WhatsApp consent to move the relationship to a lasting channel. Opted-in customers can later receive automations like cart reminders, campaigns and birthday discounts.

Key features

Personal greeting: A warm message in your brand's voice for new visitors.
First-purchase incentive: A welcome coupon or free shipping to speed the first order.
Consented data capture: Email and WhatsApp opt-in for a lasting channel.
Targeting: Show only to new visitors, on specific pages or by device.
A/B testing: Measure message and offer variations and pick the best.

Impact on conversion

A timely, personal welcome raises first-purchase conversion and value per visitor. The consented contacts you capture increase lifetime value (LTV). These effects support CollectAction's average +18% lift in conversion.

Which e-commerce platforms does it work with?

With no code and a single-line script it runs on all platforms including Ticimax, IdeaSoft, ikas, T-Soft, Faprika, Akinon, Shopify, WooCommerce and custom software.